Start with our Tutorial LINK. If you have any questions afterwards, our team is here to assist you.
Setting up and maintaining your account is FREE, only when you play a match, you'll pay a small service fee.
Maxi Players is always looking for the brightest, most creative people that want to work in an exciting industry and help shape the future of esports. You can check out all open positions at Careers
Our affiliate partners are considered part of the family. We would be happy to hear from you. You can learn more about the affiliate opportunities at LINK
We’re constantly growing the number of supported games on the platform and chances are your favorite game is next in line. Feel free to drop us a message at email@example.com to let us know what other games we should consider adding in the future.
We want to ensure that we can always find a match for you on the platform. As soon as we see a certain interest in a specific game mode, it will be implemented accordingly.
Yes, absolutely. Everyone is welcome – beginner to pro! We always try to find an equal opponent for you so that the chances of winning are even.
Yes, with great achievements come great rewards. We’re happy to reward outstanding performances.
Once you win a physical prize, we will send it to your registered address. This may take a while depending on your location. If the tournament was not organized by us, please contact the organizer to find out how you can get your physical prize.
If you win a lot of money, you get placed higher on the leaderboard. It doesn't matter if this is from a single game or multiple games.
The ranking is based on the same principle as the player’s leaderboard.
You have two options: navigate to Challenges or Tournaments and choose the one that fits you the most. Alternatively, you can set up your own Challenge. Just click Create Event. If you are a Prime Member you are also able to create tournaments.
After you’ve found an opponent, depending on the game: add that person to your friend list on your PS4, XBOX, or STEAM and start a custom match.
Simply take a screenshot / picture and upload it to the platform. Our support team will then verify the result and resolve the dispute.
Congratulations, you win the prize money! The money will be awarded as soon as both players agreed that you have won. In case of a dispute our support team will first resolve the issue before the funds are send to your account.
You simply lose your wager. Keep practicing and trying.
You've got 30 minutes after a decision to inform us about the mistake. If you wish to get it reviewed another time, please contact us. We’ll get to the bottom of it.
Then the decision regarding the outcome of the match is final and you lose your chance at getting back your money.
We always try to match you with an equal opponent. We’re constantly working on the skill rating system to make matches as even as possible. For right now, you can have an eye on the skill of the player which is displayed (Amateur, Semi-pro, Pro, World Class)
We’re doing everything in our power to prevent cheating. If someone is found guilty of cheating that person’s account will be suspended indefinitely and we will work to recover the damages done.
The system rewards you with experience points whenever you play. You’re awarded extra experience points whenever you win a match.
Your experience points will continue accumulating over time. The growth might slow down but we won’t deduct any experience points.
Whenever we detect a cheater, we instantly ban his account from the website, contact the publisher of the game, and initiate legal steps.
Please report the Cheater to us. Our team will look into it and take the respective steps. Please don't report people for no reason.
We do not allow smurfing. If a player is found guilty of smurfing, we will initiate everything to undo the damages done and ban the player for lifetime.
Please report the Smurf to us. If you're right we're going to take action. But please don't report people for no reason.
Any negative behavior like AFK, Cursing, Intentional Losing, can cause punishment and even banning.
Please report the player to us. We will need proof of the negative behavior. If you're right we're going to take action. But please don't report people for no reason.
Go to wallet and choose “fill your wallet”. We offer a variety of payment providers such as PayPal, VISA, Mastercard, Direct Bank Transfer, PaySafeCard and Skrill. Choose your provider and get started
Go to your wallet and choose "transfer funds" and send them to the destination of your choosing.
In order to withdraw money, you will first need to verify your account.
Complete your profile and send us a scan of your ID. After all information is received and checked by our Support Team, your account will be verified.
Depending on your location it’s not unusual to take a few days for the funds to arrive in your bank account.
An IBAN, or International Bank Account Number, is an international standard code for identifying bank accounts, used primarily in Europe.
Go to your wallet and choose “Sync Payment Method”
Go to your wallet and choose “Sync Payment Method”
This usually only happens with PaySafe cards. If you deposit money with a PaySafe card there is a specific provider fee you will need to cover.
Click "Forgot password" in the log-in screen, follow the instructions and we will send you an email to reset the password.
Click "Forgot username" in the log-in screen, follow the instructions and we will send you an email to reset your username.
Go to your profile and choose a new email address
It can happen that your username is either taken or not allowed by our rules.
Go to your profile and choose a new username
Go to your ProfileAccount SettingsSecurity and you will find the option to change your password. Alternatively, you can go to edit your profile where you can change your password as well.
Please also check your junk or spam folder. If you can’t find them there either, please feel free to reach out to our support team. They’re always happy to help.
If the link doesn't work it might be that it timed out, we have to do this for security reasons. Try to log in and we will send you a new one.
Unfortunately, that’s not an option at this moment. You can log in with Steam, Discord or Twitch or simply with your email.
Go to your profile and unselect email notifications.
No, this is strictly forbidden and will result in a bank to prevent smurfing on the platform.
Please check the file type and size of your chosen picture. If you’re still having problems, please feel free to contact our Support Team.
Go to your profile and choose the relevant time zone.
If you go to your Profile you can select the bet history on the sidebar on the left side of the page.
If you go to your Profile you can select the my tournaments on the sidebar on the left side of the page.
If you go to your Profile you can select the my challenges on the sidebar on the left side of the page.
We will continuously update our referral programs and you will find the option to refer friends placed prominently on the front page as well as on your account page.
Go to your profile and click on view friends, a button shows up which says "invite friends", type the name of your friend and press "invite" behind his name
Create a challenge, after you chose your game the form will ask you to invite a friend. That person will receive a notification and you're ready to go. Best of luck!
If you want to join a tournament but don’t have a team you can sign up as a Free Agent. Any team that is still missing players can pick you up to play the tournament. If you don’t find a team until the tournament starts you will be mixed with the other Free Agents so you can participate in the event.
You were most likely caught cheating or manipulating the skill rating. Please contact our Support Team if you want to dispute the ban.
No, the money will stay in the banned account until the investigation is fully completed. Possible victims will be refunded their losses. Banned accounts that have been found guilty won’t get their money back.
If you can prove that you did not cheat, we can unban your account.
Everyone who is at least 14. If you are 14 to 17 you need the approval of your parents. There are certain regions / states / countries that might restrict esports for money. Please refer to our Terms and Conditions of Service for details.
The age restriction on games still applies on maxiplayers.com
We will ban your account for lifetime and will most likely take legal action.
Then unfortunately you are not allowed to use maxiplayers.com. We hope that you come back when you are 14.
If you are a prime member you can use the press kits to get banners and logos from maxiplayers.com which will promote your tournaments.
Go to your profile and press “create a team”
Choose the team you want to add players to and fill in the names of the players at "add team members". Don't forget to press save changes.
Choose the team you want to delete someone from and press the little x next to his name.
Any team as long as they meet the required skill level, region and minimum number of players
Please check the file type and size. If you’re still experiencing problems please feel free to contact our Support Team.